Terms and conditions

Terms and conditions

Sigdal Aktiv is responsible for you as our customer. When you book with us, you must confirm to have read, understood and agreed to our terms and conditions.  

Our contact information is:   

Sigdal Aktiv AS, Eggedalsveien 1533, NO – 3359 Eggedal. Org no 922 220 891. Our phone number is +47 938 93 009 and e-mail address is post@sigdalaktiv.no 

Booking

Booking can be made through our web page, via e-mail, by phone or via one of our partners. The person who makes the booking accepts these conditions on behalf of all the people in the group. This person must be at least 18 years of age.   

Terms of payment

Through our online booking system, the full amount is paid upon booking. Payment by invoice, card or cash can only be made if agreed upon in advance.   

Cancellation / no-show by customer  

Cancellation must be sent us in writing by e-mail to post@sigdalaktiv.no. For cancellation 7 days prior to departure or less, we charge 50%. For cancellation 2 days prior to departure or less, we charge 100%. For no-show and meeting after departure time we charge 100%. Other conditions may apply to larger groups and special events. We will state these in our offer.  

Cancellation / changes by Sigdal Aktiv

We reserve the right to cancel or make adjustments to any activity due to circumstances beyond our control. Should this happen, we will give you notice as soon as possible. If we have to cancel the activity, and cannot provide a sufficient alternative, prepaid amounts will be refunded in full. Such cancellation or change may occur due to weather/water/snow/ice conditions, guide illness or equipment damage.  

Force majeure

All parties have the opportunity to cancel due to force majeure, i.e. by government ascertainment of dangerous infectious diseases, natural disasters, war or similar events. 

Safety

All outdoor activities involve some risk. Participants are responsible for assessing whether they have sufficient health to participate. If you are unsure, please contact us by phone or email to discuss the matter, before ordering.  

Guests clearly under influence of alcohol or drugs will be refused entry to the tour with no rights to refund. Everybody joining our activities must follow the instructions given by our guides. If you fail to do so, we reserve the right to refuse your participation without a refund.  

Insurance  

Individual travel insurance is not included in our prices. We recommend all our guests to ensure they have good insurance before commencing their trip in case of illness, lost luggage, accident, liability, etc. Sigdal Aktiv carries public liability insurance that covers us for unforeseen incidents / injuries that might happen during our activities.   

Privacy

Photos and video may be taken during our activities and used by Sigdal Aktiv for marketing purposes. If you do not want to be photographed, please notify our guide. Our privacy guidelines are based on current Norwegian legislation regarding consumer protection and privacy.  

Questions and complaints

Should you have any other enquiries or complaints in conjunction with your booking, please contact us in writing by email to post@sigdalaktiv.no or to our guide / service team while on the trip. Complaints must be sent in writing by e-mail within 30 days.   

Sigdal Aktiv, October 2019